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Privacy Policy

COOKIES AND PRIVACY POLICY

This website (the “Website”) is controlled and operated by Novartis Consumer Health Ireland Limited (referred to in these terms of use as “Novartis”, “we”, “us” or “our”). Novartis is a limited liability company registered in England and Wales, with company registration number 0753340. Our registered office address is: Novartis Consumer Health Ireland Limited, Park View, Riverside Way, Watchmoor Park, Camberley, Surrey GU15 3YL.
This Cookies and Privacy Policy describes the ways in which we collect, hold and use information about individual persons who visit this Website. By using this Website, you consent to the collection and use of information as set forth in this Cookies and Privacy Policy. You also acknowledge that we may periodically change, modify, add to, remove from or otherwise update this Cookies and Privacy Policy at our discretion, without prior notification to you and that such changes shall have effect immediately upon posting to the Website and your continued browsing, or other use of the Website, which shall constitute your agreement to this Cookies and Privacy Policy.

Privacy Policy

We will always handle your Personal Data (as defined below) in accordance with the Privacy Policy that was in effect at the time of collection. We will post changes to our Privacy Policy on this page so that you are fully informed concerning the types of information we are gathering, how we use it, and under what circumstances it may be disclosed.

Intended Use of Personal Data

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require registration. When you register with us, you may need to complete certain fields (some are required and some are optional), as well as choose a user name and password. In these situations, if you choose to withhold any personal data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.

We process personal data for the purposes which we inform you about when we ask you for information. For example, we may collect and use personal data to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes.

Personal Data

The term "Personal Data" as used in this Cookies and Privacy Policy refers to information such as your name, birth date, e-mail address, mailing address, or telephone number that can be used to identify you. Generally, we will only process your Personal Data as described in this Cookies and Privacy Policy. However, we reserve the right, to conduct additional processing to the extent permitted or required by law, or in support of any legal or criminal investigation.

Non-disclosure of Personal Data

We will not sell, share, or otherwise distribute your Personal Data to third parties except as provided in this Cookies and Privacy Policy. We may disclose your Personal Data to other Novartis affiliates worldwide that agree to treat it in accordance with this Cookies and Privacy Policy. Personal Data may also be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivery, Website management, development, evaluating the usefulness of this Website, marketing, data management or technical support. These third parties have contracted with us to only use Personal Data for the agreed upon purpose, and not to sell your Personal Data to third parties, and not to disclose it to third parties except as may be required by law, as permitted by us or as stated in this Cookies and Privacy Policy.

Right of access, correction and objection

Whenever we process Personal Data, we take reasonable steps to ensure that your Personal Data is kept accurate and up-to-date for the purposes for which it was collected. We will provide you with the ability to object to the processing of your Personal Data if such processing is not reasonably required for a legitimate business purpose as described in this policy or our compliance with law. In the case of electronic direct marketing, we will provide you with a method to opt out of receiving further marketing materials or with a method to opt in if required by law.
If you wish to contact us regarding our use of your Personal Data or object to the processing of your Personal Data, please Email us. If you contact us, please note the name of the Website where you provided the information, as well as the specific information you would like us to correct, update or delete plus a proper identification of you. Requests to delete personal data will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on us.

Security and confidentiality

To ensure the security and confidentiality of Personal Data that we collect online, we use data networks protected, inter alia, by industry standard firewall and password protection. In the course of handling your Personal Data, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Data transfer

We are part of the Novartis Group which is a global group of companies and has databases in different countries, some of which are operated by the local Novartis Group Company, and some of which are operated by third parties on behalf of the local Novartis Group Company. You agree that we may transfer your data to one of the Group's or third party’s databases either within or outside your country of domicile, including countries which may not require an adequate level of protection for your Personal Data compared with that provided in the Ireland or EU. Personal Data may also be shared with regulators as required by local legislation.

Cookies and internet tags

In order to access and use this Website, you must have positively accepted to receive cookies.

What are cookies?

Cookies are small text files that are placed on your computer or other web accessing devices by our Websites. These cookies allow us to distinguish you from other users of our Website, which helps us to provide you with an enhanced experience when you browse our Website and also allows us to improve our Website.

The types of cookies we use and why we use them
We use cookies on this Website to:
(a) Direct you to the relevant sections on the Website.
(b) Make sure the Website delivers a consistent look across different browsers and devices.
(c) Remember your log-in details, if you are a registered user.
(d) Ensure you are secure when logged in.
(e) Enable complex areas of the Website to function.
(f) Track anonymised aggregate statistics about visits to the site to help us improve site performance.
In doing this, we may install cookies that collect the domain name of the user, the
internet service provider, the operating system, and the date and time of access.
The table below explains the generic types of cookies we use and their purpose.We only use first party cookies.

Cookies typePurpose
First party cookies Cookies set by the website being visited by the user (the website displayed in the URL window).
Session cookies Cookies that expire at the end of a browser session (starting with the time when a user opens the browser window, and finishing when the user exists the browser).
Persistent cookies Cookies that “persist” in the device after the end of a browser session and therefore can allow the preferences or actions of the user to be remembered when the site is revisited.

Our third-party partners, hosting service provider and/or the web-analytical service partner may collect data about your use of this Website because of these anonymised internet tags/cookies, and may compose reports regarding the Website’s activity for us and may provide further services which are related to the use of the Website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire other parties to process information on their behalf.
If you would like more information about web tags and cookies associated with online advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative website at: http://www.networkadvertising.org


Using your browser settings to control and delete cookies


Most web browsers allow control of most cookies through the browser settings. You can set your browser to notify you when you receive a cookie, this will enable you to decide if you want to accept it or not. However, if you do not accept you may not be able to use all functionality of your browser software.
To find out more about cookies, including how to see what cookies have been set and how to manage or delete them, visit: http://www.allaboutcookies.org

Internet tags

Occasionally, we may use internet tags (also known as web-beacons, action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies at this site and may deploy these tags/cookies through a web analytical service partner which may be located and store the respective information (including your IPaddress) in a foreign country. These tags/cookies are placed on different pages of this site. We use this technology to measure the Registered User’s responses to our sites (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this Website.

Links to other sites

This Cookies and Privacy Policy applies only to this Website, and not to websites owned by third parties. We may provide links to other websites which may be of interest to other users. We aim to ensure that such websites are of the highest standard. However, due to the nature of the internet, we cannot guarantee the privacy standards of websites to which we link or be responsible for the contents of sites other than this one, and this Cookies and Privacy Policy is not intended to be applicable to any other linked site.

Adverse Events Reporting & Quality Complaints

We, or our partners, reserve the right to contact you in relation to any details you may post or send us concerning adverse events or quality issues.

Privacy Policy – Oct 2012

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